UCM Digital Health is creating a new, modern-day ER. With the push of a button our Virtual ER gives patients the care they need, when they need it the most, without leaving the comfort of there home. Be part of our fast growing, mission driven team and help us transform emergency medicine.

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What We Do

Healthcare Change

Be part of healthcare change.

For over 50 years acute care has been driven by emergency rooms within the 4 walls of buildings like hospitals and urgent cares. UCM's Virtual ER is changing how emergency medicine is delivered.


Help people in their greatest time of need.

UCM's unique approach to emergency medicine accepts all patients no matter what acute medical problem they are facing. We then treat or triage them to ensure they always get the right care, at the right place, at the right time.


Be challenged as an individual while being part of a unique team.

UCM's Virtual ER leverages the power of teamwork. Emergency Medicine is a team sport and when individuals are challenged to do amazing work within a team environment, great things are accomplished.


Use and build innovative technology.

Backed by a data driven approach, UCM leverages technology and data analytics to deliver a model of care that builds longterm sustainable healthcare change.

Testimonials from Our Team

“United Concierge Medicine’s Virtual ER is not only changing healthcare but has a demonstrated visionary understanding of what can and will work.”

- Ester Horowitz ,VP of Strategic Partnerships

“At UCM I know we are making it so much more convenient as in less time consuming and cost effective for the patient.  I love my job because I know what it is like to be a mom and trying to care for myself or my family.”

- Jen Squires, Office Manager

“I love the follow through. In the ER we essentially "treat them and street them" rarely finding out how a patient makes out. Now I can follow my patients from start to finish.”

- Danielle Wright, Physician Assistant

“UCM has not only allowed me to work from home, but I have also been able to practice the best, most rewarding emergency medicine of my career.”

- Michael Ungerland, Physician Assistant

"Working with United Concierge Medicine has been a great experience. Initially I was slightly skeptical and worried there were some limitations without examining patients, but the use of video and photo sharing improves our capabilities greatly."

- Joe Vukovic, MD

“It's a breath of fresh air to know you are making a positive impact in an organization and individuals' lives.”

- Laura Balogh, VP of Benefits and Partners

“Being involved within a lot of aspects of the company I get to experience first hand the impact the company has on clients and on our own employees. It's great to work for a company where upper management really supports the mission they are driving for and instills support and inspiration in their employees to do the same.”

- Brendan Duffy, Client Relation

Available Positions

Client Relations Specialist

  • Job Type: Full-time

Job Description

Client Relations Specialist -

The Client Relations Specialist is responsible for implementation and oversight of their book of business; developing strong and trusted relationships with Channel Partners, Account Managers and Clients to ensure satisfaction, maximum engagement, growth and retention.

The Client Relations Specialist ensures satisfaction by:

  • Understanding how UCM’s virtual services align with the vision, mission and goals of the client
  • Developing, measuring, and modifying a successful “go-to-market” plan with the client
  • Effectively leverage UCM resources to produce effective reporting metrics and providing periodic audits.

The Client Relations Specialists oversees implementation and engagement by:

  • Developing and following the configuration guidelines for a “standard implementation”, whenever possible.
  • Explaining configuration options and their technical and business impact to the client
  • Building and maintaining a reputable relationship with payors, producers and clients

The Client Relations Specialists develops and retains a strong client base by:

  • Ensuring that assigned clients and patients are highly satisfied with UCM
  • Providing gold standard client support by developing and providing ongoing reporting metrics.
  • Developing and utilizing effective, engaging, and innovative member communications.

Client Relations Specialist will be accountable for the following responsibilities and duties:

  • Create and maintain a positive, trusted experience with assigned partner channels and clients.
  • Coordinate and execute implementation that exceeds client expectation
  • Develop and manage touch points with each Account using internal resources as appropriate
  • Build relationships with appropriate contacts within Accounts to facilitate open communication lines and engagement strategies
  • Maintain meaningful business relationships with appropriate decision makers within each Account
  • Review analytics of each Account and communicate with contacts of current performance, upcoming renewals, educational opportunities, and success stories
  • Educate client population base as requested or needed to maintain/improve engagement

Job Requirements


  • A minimum of 6 years professional experience with a insurance carrier or other payer and/or a employee benefits brokerage firm and,
  • A minimum of 4 years client-facing experience as an Account Manager, Product Specialist, Marketing Manager, or similar position and,
  • Solid understanding of a CRM platform

Travel: The Client Relations Specialist position may require business travel.

Channel Partner Marketing and Engagement Director (CPM)

  • Be on the cutting edge of innovation for health plans, employers and patients
  • Join a team-oriented organization
  • Be part of health care change
  • Make a direct impact on a growing sales and marketing team
  • Competitive salary and benefits

Job Description

Channel Partner Marketing and Engagement Director (CPM) - UCM is a rapidly growing digital health platform with Emergency Medicine class triage, navigation, and treatment. We are seeking an Employer Channel Partner Marketing and Engagement Director who is responsible for driving engagement defined as visits through active partner channel development, marketing and education within health plans commercial business lines. This position follows the direction of senior management for creating and implementing strategies designed to demonstrate the features and benefits of the UCM’s products and services to achieve company goals in the health plan employer market. This is a high-intensity, fast-paced environment with expectations to match. The reward is the opportunity to have a direct, consequential impact on the direction and growth of an ambitious digital health company.

Job Requirements

Education: A bachelor’s degree, preferably in business, marketing, technology, healthcare, or finance. Relevant, significant health plan or employee benefit broker industry experience may serve as a substitute for the education requirement. Experience: A minimum of 5 years of experience in marketing or business development in the field of employee benefits or health insurance; or an MBA in a related field with a minimum of 2 years of employer group or employee benefit experience. In addition, the following experience is desirable: Experience in utilizing performance indicator metrics. Experience in tech-enabled healthcare service models. Experience in direct selling and presentations to employer group and distribution partner customers. Experience in business to business technology marketing and advertising. This position is based in UCM’s Troy, New York headquarters.